All productivity tools are at the fingertips of your service teams! Macros, keyboard shortcuts and ready-to-use templates and more, with a 360-degree view of each customer.

Easily access all details and history of each case and customer interaction. Let your employees solve cases faster by combining facilitated processes, increase your service quality and customer satisfaction.

Provide fast case resolution with recommended articles and optimized article search. Maximize employee productivity.

Customize and automate any service or approval process using Lightning Flow with drag and drop simplicity.

Automatically forward cases, leads, or other work to the most appropriate, current employee. Administrators can now configure Service Cloud to distribute work based on employees’ skills, availability, and ability to handle incoming business.

Pre-built dashboards and apps, and gain AI-powered insights. Make your team and business smarter on every device with predictions.

With CTI integration, your call center employees can make a call with a single click, see the caller before the conversation begins, record all calls and control all calls without touching the phone.

Automate common, repetitive, multi-step tasks to solve customer problems more efficiently. So save your service workers from unnecessary work.

Track customers’ assets, orders, support history and more in one place for complete control of your activities.

Visual Remote Assistant allows you to provide immediate assistance over video chat. So you can ensure a positive customer experience every time. Rely on the solution that scales to meet the changing demands of the market and your customers — all built on the #1 CRM.