• All the information on customer relations of companies in areas such as marketing, sales, customer care is collected in a single platform with CRM (customer relations management). Companies can have more sales, reach more potential customers, increase customer satisfaction and team efficiency with a CRM solution that supports analytical evaluations in the light of the data and reports acquired.
• For instance, companies that are users of “Salesforce Sales Cloud”, the number application in the world for sales processes, stated that they had a 29% increase in income, a 39% increase in sales estimation accuracy, and a 38% increase in sales efficiency.
• While companies that use “Salesforce Service Cloud”, a customer care application, stated that they had a 45% increase in cost efficiency, a 47% increase in employee efficiency, and a 45% increase in customer satisfaction,
• Users of “Salesforce Marketing Cloud” that support providing personalized customer experience in various channels saw a 36% increase in customer satisfaction and stated that the probability of their customers preferring another brand decreased by 33%.
• For more information on the advantages that Salesforce can provide for your company, you can check out the report “The Salesforce Advantage”: https://a.sfdcstatic.com/content/dam/www/ocms/assets/pdf/line-of-business/how-to-blaze-a-trail-to-new-sales-summits.pdf

Salesforce is the most preferred and number one (in market share) CRM solution due to its users from various industries and companies of various sizes around the world. Here are some of the topics where Salesforce shines out:

• • Application Development
    • Flexibility: Already designed structures can be configured as per your request. As your company grows, different structures can be developed on the platform. Thus, you don’t need to adapt your processes to the system restrictions as against non-flexible standard solutions, and a structure that actually supports your business can be designed.
    • Workflows can be designed and expanded faster (For example, artificial intelligence can be designed by adding Einstein module to the structures, and marketing automation can be added through Salesforce Marketing solutions).
    • 360-degree interconnected processes can be designed.
    • Developments in Salesforce are simultaneously reflected in the mobile version, so an independent development for mobile isn’t required.
    • Processual reporting, control and integration can mostly be developed without an independent code.
    • Automation: Automations to speed up your processes can be easily designed.
    • Manageability: With the support of Salesforce Trailhead learning portal and Trailblazer groups, Salesforce skills of teams can be improved and companies can manage their Salesforce systems themselves.
    • A 360-degree view is enabled via a relational database, and structures that provide the advantage of very high performance such as big objects for table structures that require scaling can be used.
  • Interface & Team Collaboration
    • User friendly: Salesforce has user-friendly interfaces. It provides user-friendly interfaces via libraries relying on basic application development principles. This enables clarity, efficiency, consistency and ease of use.
    • Different processes, single reporting: Data on all Salesforce products can be reported on a single platform, and extensive reports can be generated across functions (Marketing Cloud, Experience Cloud )
    • Instant reporting: Thanks to reporting and dashboards, instant reports can be easily generated with the drag & drop method.
    • Contact: Ensuring collaboration within the team.
    • AppExchange: Paid/free apps you need can be downloaded from AppExchange and used.
  • Cloud Solution
    • It doesn’t have any maintenance cost as it’s on the cloud. It doesn’t lead to any security issues, and triannual updates are reflected in the system free of charge.
    • Integration capabilities: It can connect to digital ecosystems faster, integrations with financial systems can be developed easily, and it enables native integration with solutions such as SAP and Oracle.
    • Quick integration is possible with a standard API.
    • Scaling: It can manage growing needs such as processing power, connection power, data storage power in digital ecosystems with efficiency and high performance.
    • Accessibility: The system can be accessed at any time on any device.

• Salesforce is an outstanding CRM solution in terms of ease of use, compared to its competitors. As Ritmus team, we provide training for main users in your company at Salesforce installation phase. Additionally, anyone can access Salesforce related trainings for free through Salesforce Trailhead training portal (https://trailhead.salesforce.com/) whether they’re Salesforce customers or not. After signing up to Trailhead portal, you can complete trainings related to any Salesforce product, earn points as you complete the trainings and track your progress.
• As Ritmus, we can provide support for you and you can contact other users and experts in Trailblazer Community by Salesforce (https://trailhead.salesforce.com/en/trailblazercommunity), which brings together users worldwide, in case you request support for your potential additional needs.

Salesforce both serves corporate companies operating worldwide and has a large customer portfolio in the SME and start-up segment. The fact that Salesforce is a Cloud-based solution enables small businesses to start using CRM quickly without bearing the IT costs. Different types of licenses that match to objectives and needs of companies of different sizes are provided with Salesforce. Small and mid-size companies start using Salesforce with licenses and designs that match their needs, and add additional modules that might be required as their companies evolve.

• Companies can access all their data online with Cloud-based solutions. With Salesforce, your employees can log into the system via their computer, telephone or tablet anywhere they want, and access the information needed.
• Cloud solution enables a predictable cost and quick use. As there is no need such as building a data center, purchasing software and hardware, system maintenance and support and system reliability is guaranteed by Cloud solution provider, companies can use the system quickly without estimated costs and make a payment only for the license of an area they need.
• With a cloud solution, system updates are applied automatically without any downtime or access failure of the system. Salesforce releases system updates three times a year with comments from customers worldwide. Salesforce customers can benefit from these improvements without any effort.

Salesforce uses extensive tools and guarantees the security of your data to ensure that your data is kept safe and open to access only for specified people in your company. For ensuring transparency in security issues, system performance and security-related data is provided to the public in real-time on the Salesforce Trust site. You can check out Salesforce Security and Salesforce Trust sites to see the details on Salesforce data security: https://security.salesforce.com/, https://trust.salesforce.com/

Yes. Salesforce mobile app can be used on telephones and tablets with iOS or Android operating systems. From sales teams to support staff and executives, all Salesforce users can access the information they need and manage their processes quickly via the mobile app.

Yes. Salesforce platform can be integrated into on-premise software such as SAP, Oracle, Microsoft or all systems that provide an API in areas such as external ERP, supply chain, accounting, human resources.

Salesforce can be integrated into e-mail and calendar apps in Microsoft Outlook and Gmail. Due to the Salesforce side panel that can be displayed within these apps, associated contacts in Salesforce can be viewed without exiting the e-mail app, and e-mail, contact and events can be added to Salesforce.

Yes. Salesforce platform can be easily customized to design the optimal structure for your company’s processes. There are Salesforce licenses covering similar processes across companies (sales, customer care etc.) as well as types of licenses allowing for a completely unique design of Salesforce from the scratch for your company. While making a decision on Salesforce, the optimal license matching your business processes and customization needs will be recommended to you by the Ritmus team.

AppExchange is a free marketplace that you can download and use on your Salesforce system, and contains paid and free apps. Salesforce users can quickly start using apps that meet various needs or are specific to their industries, without any need for customization/implementation and loss of time by downloading them to their Salesforce organizations via AppExchange. You can visit https://appexchange.salesforce.com/ to check out AppExchange apps.

Yes. The users you’re collaborating with such as your dealers, distributors, suppliers and customers can also use Salesforce with Salesforce Experience Cloud. You can check out Experience Cloud demo to see example areas of use: https://ritmus.com/tr/salesforce-experience-cloud-2/

Yes. Salesforce is provided to end-users in many languages such as Turkish, English, German, French, Chinese, Spanish, Arabic. Users can use the system by choosing their preferred language.

• Salesforce licenses are defined by the needs of companies and specified user profiles. A minimum 1-year commitment is required for purchasing a license, and an invoice is issued per annum.
• Consultancy service is a one-time cost including design, development, implementation, commissioning, training and support services during the initial installation of Salesforce.

As Ritmus, we can provide support for you at intervals you’ll determine for your potential additional requests after the project or per your instant needs.

Yes. Salesforce provides various solutions in areas such as listening to, posting, analyzing the performance of social media channels such as Facebook, Twitter, and Linkedin. You can contact us so that we find the optimal solution for you.

Yes. Salesforce and AppExchange have various solutions in line with the area of use for WhatsApp (customer care, sales, marketing). You can contact us so that we find the optimal solution for you.

Yes. Salesforce has various marketing apps such as customer journey design, e-mail, mobile, social media, digital advertising management, marketing performance analysis for businesses (B2B) and end-users (B2C). You can contact us so that we find the optimal solution for you.

Yes. Human resources and many other business processes can be managed with Salesforce platform.

Yes. Salesforce provides tools such as Data Import Wizard and Data Loader, which facilitates the collective transfer of data into the system. Collective data in .csv format to be pulled from systems such as Excel, Outlook can be transferred to CRM easily with Salesforce.