Salesforce Experience Cloud
With Salesforce Experience Cloud, you can quickly create applications such as websites and portals to offer a special digital experience to your customers, business partners (dealers, distributors, suppliers), and employees.
Experience Cloud includes various ready-made templates for different usage purposes, such as customer portal, customer services, and business partner management.
You can choose the template that suits your needs and customize it with different themes, colors, logos and visuals according to your company, and move the content and reporting components in your CRM to these pages so that your business partners can access the necessary information completely.
Experience Cloud can be structured in different ways, such as a portal where your customers and business partners can track their orders, invoices and requests, a forum area where customers can communicate with each other, or a platform that works in parallel with your CRM system where your distributors and dealers carry out their work such as training completion, marketing support tracking, sales results, customer and opportunity tracking, and thus you can offer a unique experience to all parties associated with your company.
See you in the next video to see more of what you can do in the Salesforce world.