How to get proper field service management? If you're ready, let's start.
Is the app right for your business?
Examine current technologies. Will the solution you find fit your technology stack? How will it affect your current workflows? Find out what type of investment is required to make an informed decision.
*Technology Stack: A network has many different components, from security to navigation. The technology stack means layers such as data management, logins, and retention form between these components.
Is it easy to use?
It is important to have an intuitive solution. How customizable is the solution? Can it focus on exactly what each user needs? Does each user see it as a usable version for their own purposes?
Can it handle third-party support?
Learn which third-party mobile workforce apps can be integrated with the solution. Take the time to determine in advance how easy or difficult integrations will be to ensure future success.
Is it mobile?
You need to make sure your field service employees have everything they need to be successful. Make sure your solution is compatible with their existing mobile devices.
Does it provide real-time data?
It is very important that your back office knows what is happening in the field. Your solution should give everyone in your business access to the same information in real time.
Is it scalable?
You need a solution built for change. Whether you have a small or global customer base, your field management system needs to be able to handle your changing workload. As the operation grows, it should be easy to add new capabilities and adapt to new needs. For this you need a scalable solution.
Salesforce technology empowers service workers, from call center agents to mobile workers in the field, with the right tools and data to quickly deliver the best experiences to customers across multiple channels.
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