There has never been a better time to explore the exciting possibilities that 2025 will bring. Keeping abreast of the latest developments in AI and technology offers a golden opportunity to transform our decision-making and strategic planning processes. By keeping a close eye on these trends, we can get a clearer picture of which technologies will shape our lives in the coming year and identify ways to adapt quickly to changing conditions.
The New Form of Artificial Intelligence: Agentic AI
In Gartner's 2025 Top Strategic Technology Trends Report, “Agentic AI” emerges as a revolutionary concept. Interestingly, the Salesforce world is no stranger to this emerging concept. Agentforce, which made a name for itself in 2024, is actually an example of Agentic AI technology in action.
Agentforce, which is a proof of Salesforce's success in anticipating trends and quickly adapting its products to new technologies, signals that Agentic AI will be at the center of our lives in the coming period. So, what exactly does Agentic AI mean? Let's take a closer look at this concept.
What is Agentic AI?
Agentic AI represents a new generation of artificial intelligence that can make and implement independent decisions to achieve set goals. Compared to traditional AI's reliance on user instructions, Agentic AI stands out with its ability to autonomously plan, make decisions and implement strategies. This capability offers a new understanding of automation, enabling greater adaptability and flexibility across different applications.
How does Agentic AI Work?
Agentic AI first sets goals, then plans the necessary steps to achieve these goals, collects relevant data and performs tasks without the need for human intervention. Its most remarkable feature is that it can continuously improve its performance by learning from the results it achieves. Thanks to this feature, Agentic AI can work effectively in a wide range of areas, from managing digital workflows to automating physical tasks, and can easily handle complex tasks.
Why is Agentic AI on the Rise?
Agentic AI stands out by breaking the boundaries of traditional automation thanks to its ability to take on dynamic and creative tasks. This gives it a wide range of applications, from customer service and logistics to manufacturing and education. For example, in customer service, it improves experiences through proactive problem solving, while in logistics it optimizes supply chains with real-time decisions. In production, it makes processes more efficient with adaptive solutions. These advantages offered by Agentic AI indicate that the technology will become even more widespread in the coming years. Small businesses can gain a competitive advantage by automating their processes and increasing scalability with this technology, while retailers can create stronger brand loyalty by personalizing customer journeys. In the field of education, it can help users improve their skills by providing 24/7 support. With these solutions, Agentic AI is preparing to be one of the building blocks of the future in all areas of life.
Salesforce's AI Vision
Gartner estimates that by 2028, one-third of enterprise software applications will have Agentic AI capabilities and 15% of daily business decisions will be made independently by these systems. Salesforce recognizes this transformation well in advance and evolves its AI technologies accordingly. Agentforce, a product of this vision, stands out as an innovative solution that can easily adapt to existing business processes and seamlessly integrate with other software.
Agentforce is designed to optimize customer service, sales and support processes. It provides fast and accurate responses to support requests, solves complex problems with natural dialogues and facilitates meeting organizations by communicating directly with prospects. At the same time, it accelerates sales processes by strengthening customer interactions and provides training support by offering real-time recommendations to new sales representatives. With all these features, Agentforce makes processes more efficient, harmonious and effective in the business world.
What awaits us in the future?
Agentic AI is set to redefine the way we interact with technologies. Artificial intelligence is no longer just a tool that performs simple tasks, but systems with industry-specific expertise. At the same time, AI teams that can collaborate on complex projects will become commonplace, while transparency and trust will become even more important in strategic decision-making. As businesses adopt this technology, user trust in AI will play a critical role in its widespread adoption.
Therefore, it is essential to keep trust at the center to successfully implement Agentic AI. The way to build trust is to strengthen cybersecurity measures, adopt AI governance in line with ethical standards, and make decision processes more transparent. These steps will not only unlock the potential of the technology, but also reinforce user trust.
Ritmus and Artificial Intelligence: New Horizons in Innovation
As Ritmus, we closely follow the effects of artificial intelligence in the Salesforce ecosystem and beyond, transforming the way of doing business, increasing efficiency and making life easier. We are proud to be a part of this exciting transformation.
We continue our R&D activities without slowing down in order to reinforce our pioneering role in the field of artificial intelligence. Launched in 2024 at Kocaeli University Technopark, our new R&D office has become a center for furthering our innovation-focused projects. Here, we work on innovative technologies such as Generative AI and Predictive AI to develop solutions that optimize our customers' business processes and strengthen their adaptability.
We are also continuously increasing the level of expertise of our team in parallel with the developments in the field of artificial intelligence. While expanding our knowledge of Salesforce's advanced technologies such as Data Cloud and Agentic AI, we prove our competencies with international certifications.
These studies enable us to integrate the latest artificial intelligence technologies into our business processes and offer solutions that exceed our customers' expectations. As Ritmus, we continue to add value to our customers by being at the center of innovation.
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